1. Introduction
This Privacy Policy explains how collects, uses, stores and protects personal information when you visit whitebloomatelier.com, submit an enquiry, request flowers, join our mailing list or arrange a consultation. We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles.
2. Information we may collect
We may collect your name, email address, telephone number, delivery or event address, recipient details, requested delivery date, occasion, card message, budget, preferences and any information you choose to include in an enquiry. We may also receive limited technical information such as browser type, device type, pages viewed and basic server logs needed to operate and secure the website.
3. How we use information
We use personal information to respond to enquiries, assess flower availability, prepare quotations, coordinate delivery or collection, arrange consultations, provide customer support, maintain records and improve our services. Marketing messages are sent only where you have opted in, and you may unsubscribe at any time.
4. Reasons for processing
We process information where it is necessary to take steps at your request, provide an agreed service, meet legal or accounting obligations, protect the website, or pursue legitimate business interests that do not override your privacy rights. Consent is used where required, including for optional email updates.
6. Analytics
At the date of this policy, the website does not claim to use a named third-party analytics platform. If analytics is introduced, this policy and the cookie information will be updated to identify the service, purpose and available controls.
7. Service providers and disclosure
We may share only the information reasonably required with trusted service providers involved in website hosting, communications, professional advice, delivery coordination or business administration. We do not sell personal information. Information may be disclosed where required by New Zealand law, a lawful authority or to protect legal rights and safety.
8. Retention and security
We retain personal information only for as long as reasonably needed for the purpose collected, customer service, legal compliance and business records. We use proportionate administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
9. Your rights
You may request access to, or correction of, personal information we hold about you. You may also ask us to stop optional communications or raise a privacy concern. We may need to verify your identity before responding. You can contact the Office of the Privacy Commissioner in New Zealand if a concern is not resolved.
10. International processing
Some hosting or technology providers may process limited information outside New Zealand. Where this occurs, we take reasonable steps to use providers with appropriate privacy and security commitments and to handle information consistently with New Zealand requirements.
11. Children
The website is intended for adults arranging floral products or services. We do not knowingly collect personal information from children without appropriate involvement from a parent or guardian.
12. Changes to this policy
We may update this policy when our practices, technology or legal obligations change. The latest version will appear on this page with the effective date shown above.
13. Contact
For privacy questions or requests, email hello@whitebloomatelier.com or write to at .